A number of books on my list this past month (Tribal Leadership and Delivering Happiness to name two) showed me just how critical a true, strong, and real culture is in allowing any organization to step beyond the brand. When a company can step beyond its brand, it has the rare opportunity to demonstrate what it means to be a great, not merely a good, company.
How do you do it? The examples are everywhere, and they all show the same thing – the company comes last.
Ok, so maybe not last, but you get the point. Doing what’s right for the company (and in really bad companies, what’s right for me!) has turned organizations so many companies into examples of corporate inertia: If we keep doing this, maybe they won’t hate us.
How has your company REALLY (no lip service allowed!) put the customer first today?
Can you find an example where the whole company put the customer (not A CUSTOMER) first?
Image courtesy of Jacob Nielsen