```json
{
    "title": "Dell: So close…but you just missed",
    "url": "https://performancezen.com/2006/03/25/dell-so-closebut-you-just-missed/",
    "datePublished": "2006-03-25",
    "dateModified": "2026-05-09",
    "language": "en-US",
    "description": "Dell: You just missed on a chance to over-deliver to me. I got my brand-new Dimension E310 on Monday -- ok, it's ZenWife's computer and it has been sitting in…",
    "author": "spierzchala",
    "publisher": "Performance Zen"
}
```

# Dell: So close…but you just missed

Dell:

You just missed on a chance to over-deliver to me.

I got my brand-new Dimension E310 on Monday -- ok, it's ZenWife's computer and it has been sitting in a box all week because I have been in San Francisco.

I get home, fire it up, throw in the wireless card and works like a charm.

**Except** for one VERY annoying thing: *the ATI TV tuner card doesn't work*. And this is the whole reason I chose an XP Media Edition machine. Media Edition doesn't even detect the card; it simply doesn't exist.

And no, I will not call support, because the machine should not have left the factory without being tested. And Dell knows that its support is not world-class. I will just yank the TV tuner out -- and write a blog post about it.

Dell, you ALMOST had me sold that you could get it right.

This is the last Dell I buy.

***UPDATE (Mar 26 2006):*** Ok, I sent an e-mail to Dell support, and **THEY CAME THROUGH!** They are going to send out a technician to replace the TV Tuner card. This should be interesting...

***UPDATE (Mar 28 2006):*** Dell Tech came out and replaced the TV tuner card. No luck. Dell's helpful response to the tech: re-install the operating system.

No. I don't think so.

DELL: Replace the machine...**NOW!**

Technorati Tags: [Dell](http://technorati.com/tag/Dell), [ATI TV Tuner](http://technorati.com/tag/ATI%20TV%20Tuner), [customer dissatisfaction](http://technorati.com/tag/customer%20dissatisfaction)