```json
{
    "title": "More CRM Hate Goodness",
    "url": "https://performancezen.com/2005/04/02/more-crm-hate-goodness/",
    "datePublished": "2005-04-02",
    "dateModified": "2005-04-02",
    "language": "en-US",
    "description": "Tony Goodson blasts the MindJet/SalesForce.Com integration. [here] Having just discovered Mind Map Tools (I use FreeMind; who can actually afford a MindJet License?), I have found that they are a…",
    "author": "spierzchala",
    "publisher": "Performance Zen"
}
```

# More CRM Hate Goodness

Tony Goodson blasts the

[MindJet](http://www.mindjet.com/us/)

/

[SalesForce.Com](http://www.salesforce.com/)

integration. [

[here](http://tonygoodson.typepad.com/tonygoodson/2005/04/mindmaps_and_cr.html)

]
Having just discovered Mind Map Tools (I use

[FreeMind](http://freemind.sourceforge.net/wiki/index.php/Main_Page)

; who can actually afford a

[MindJet](http://www.mindjet.com/us/)

License?), I have found that they are a great thing when you are brainstorming.
But integrating them into a CRM?
CRMs are nothing better than really expensive phonebooks/logs. That's it. In order to really get them to work, you have to buy this plug-in, drop in this module, tweak the interface, write some custom code...
Yeah, like that is a good spend.
My former company invested in

[Siebel](http://www.siebel.com/)

, mainly because the CEO is part of the former Oracle Executive Cult. Siebel is crap. I hated using it. It was useless, bloated and added 6 hours a week of mindless  busy work that everyone in the company could have been using to perform truly useful tasks.
At my current company, we use SalesForce.Com. The only time I use it is to look up a phone number or an e-mail address.
And it's supposed to make companies more productive?
Run!