```json
{
    "title": "More CRM Madness",
    "url": "https://performancezen.com/2005/04/06/more-crm-madness/",
    "datePublished": "2005-04-06",
    "dateModified": "2005-04-06",
    "language": "en-US",
    "description": "Scott Jones links to an article from Accenture that once again highlights that CRM software is not the problem, it's the planning and expectations that revolve around CRM solutions where…",
    "author": "spierzchala",
    "publisher": "Performance Zen"
}
```

# More CRM Madness

[Scott Jones](http://trustedadvisor.typepad.com/revolutionary_marketing_a/2005/04/accenture_finge.html) links to an [article from Accenture](http://searchcrm.techtarget.com/qna/0,289202,sid11_gci850058,00.html) that once again highlights that CRM software is not the problem, it's the planning and expectations that revolve around CRM solutions where the the industry fails.
It's 3 years old, but still relevant today.