Cost Recovery for the Unrecoverable

The non-billable hour has this great post on the idea of recovering costs for items such as printers, faxes, phones, etc.

Oh this is nice. What a great way to get your customers to come back to you. Lets bill them for everything we touch. Can’t wait for the cost-recovery implant that gets stuck into professional’s brains by their firms in order to capture the exact amount of brain-power a project took.

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