The non-billable hour continues its run of quotables on this blog, by finding an article detailing that businesses will grow and be more successful if they undertake the very difficult task of implementing process management. [here]

This idea links the entire business end-to-end in process maps instead of departmental silos.

This is the entire philosophy that we have been attempting to pursue with companies in the area of Web performance. The objective of a successful company is that departmental silos exist, but are meaningless. "Cross-functional teams" becomes a meaningless term, because you don’t have to make it seem like you are doing something new, as everyone just does it, and understands how they fit into the process map.