…but two hours is a long-time for the main page of a major hotel chain to be down.
I will not name them.
This is a serious issue, as the error indicates that the Web serving layer cannot talk to the application layer that is creating the dynamic page data. I hate to see companies have this happen, and when it happens in the middle of the business day, you have to wonder if there was something that went very wrong within the infrastructure.
Some online systems used by hotels are also tied into the overall reservations system; if this is true for this company, then no one would be able to access the reservation status of a guest, book a new reservation, etc.
I hope for their sake that it is just in the Web layer.