Month: February 2005

“Where everybody knows your name…”

Be careful what you say and who you say it about. Thomas Mahon, the hottest new blogger, was “dressed down” by one of his former “colleagues”.

Thomas then dispatches the cad with some of the sharpest words I have heard for many a year.

Bravo Thomas…too bad I dress like mountain climber after a hard week; I might mortgage the house for a fine suit by this master of the blades.


Thomas mentions in his post that Savile Row is quite small. It is. For those who have not had the pleasure of being there, it is a tiny street, a stone’s throw from Green Park, Near Berkeley Square. I know this because I accidentally stumbled over Savile Row during a jet-lag induced walk at 2AM a few years ago.

I was stunned when I realized where I was. Someday I hope to take Samantha there. She has formal training as a pattern-maker and designer, but has been sidelined due to Visa issues, two kids, and chronic carpal tunnel in both arms. She would probably be astounded to watch a true master at work, and it would be like me getting 10 minutes with Tim Berners-Lee or (rest in peace) Richard Stevens.

New Education, More Learning

In an e-mail I had with Scott Jones last night, I talked about how I was getting an business and marketing education through some of the best minds in the world…those in the blogosphere.
Then Kathy Sierra weighs in with some comments on upgrading your users/customers.
That is how I am using the blogosphere. I have gained more insight, mentoring and information on sales and marketing in the last 3 months of reading and writing a blog than I likely could have through an intensive MBA program. I have been easily able to transfer this new knowledge into my day to day working life, and see what I do, what my employer does, in a whole new way.
I have been upgraded.
Now, imagine if you do the same with your customers. Expose them to people who are passionate about your products, people who use your products and services in innovative and exciting ways. They will see you in a whole new light.

Great Links for Travellers

Looks like I may be doing a lot more travelling in the near future. Got handed a really cool research project that involves customer interviews, strategic positioning, and market research. All of the elemnts of my bag of tricks I want to exercise.
In that vein, here are some cool tips for frequent travellers.

Why Performance Reviews are Evil

Read this. You will understand.
I have been lucky to be on the good side of performance reviews for most of my career. And, when I don’t have to deal with them every single hour of every single day, I lavish instense attention on those customers that I speak with, write to, and meet with. I treat them as though they are the only customer I have at that moment.
But the other side of the coin is that the customer has to give me 100%. I have been learning that there are some customers you can’t help because they are not ready to be helped. The hard part for me is learning to say no.

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