Scott Jones links to an article from Accenture that once again highlights that CRM software is not the problem, it’s the planning and expectations that revolve around CRM solutions where the the industry fails.
It’s 3 years old, but still relevant today.
More CRM Madness
Comments
2 responses to “More CRM Madness”
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ummm. doesn’t accenture do planning and expectation? i guess all their CRM customers must be happy.
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ummm. doesn’t accenture do planning and expectation? i guess all their CRM customers must be happy.
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