Last night, I spent over an hour on the phone with three very friendly and helpful T-Mobile tech support representatives, and guess what? The troublesome Samsung T619 I slammed a couple of weeks ago is now able to send and receive text messages.
I was impressed with the efficiency of the T-Mobile team, and the Tier 2 team I ended up with was thorough. It took two Over-the-air updates to fix the phone, but it’s done and I’m happy.
Can’t take back the bad comment, but hope I can counter it with some good words.
Tags: T-Mobile, TMobile, Samsung T619, SGH-T619, Samsung
2008-06-14 — 04:48
don’t get too excited. You will be back on the phone with them soon enough!
2008-06-14 — 04:48
don’t get too excited. You will be back on the phone with them soon enough!