Dear Sprint (PCS): You suck!

Samantha’s second Samsung A560 died last week, so I got mad and called Sprint to try and get out of the contract. No way — a kidney and my eldest child is the only way to get out of this deal with the devil.

So, until March 2008, the phone will be powered down and stuck in a drawer. We will grudgingly pay the bill, knowing that we can then tell them to take a long walk off a short pier and not re-subscribe.

On Sunday, we added Samantha to my T-Mobile plan and she now has several fine phones to choose from out of my existing collection. I really don’t see us going back to a CDMA service…ever.

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6 Replies to “Dear Sprint (PCS): You suck!”

  1. How does the fact that Sprint is CDMA have anything to do with their phone dying unexpectedly or requiring a service contract? Every provider I know of has an early termination fee, and phones are hardly their fault – it’s not like Sprint manufactured it.

  2. How does the fact that Sprint is CDMA have anything to do with their phone dying unexpectedly or requiring a service contract? Every provider I know of has an early termination fee, and phones are hardly their fault – it’s not like Sprint manufactured it.

  3. Sprint just does not seem to be able to provide adequate Customer Service for situations which are out of the ordinary.
    I run a business and have contracted with Sprint for up to five phones for the past five years. Since the original terms vary from the current offers to new customers, I must call in every month to correct their bill. Every month I go through the same hassle. At one point, after three months of calls, the mistake was over $2000. I had to report to the BBB for satisfaction. One would think Sprint would be more helpful as a result of a long term relationship.
    Of course, Sprint may not have manufactured the phone in question, but they sold it and should stand behind their products. If two years is about the life of a phone, the phone (without damage and abuse) should work for two years. The fact that two of the same brand phones did not function properly should alert Sprint to a possible problem with the manufacturing company.
    Think about this…the tires on your vehicle wear prematurely. You purchase a second set at a discount. These wear prematurely as well. Does one continue to purchase new tires from this company? Maybe the company is responsive to the customer’s problem and provides another type of tires. Maybe the company investigates and finds this is a trend with that line of tires and recalls the tires.
    Sprint needs to realize they are not the only company with a significant number of towers and economical service plans. Better training among employees and a renewed committment to customer service is necessary. Just look at the number of complaints registered at the BBB!

  4. Sprint just does not seem to be able to provide adequate Customer Service for situations which are out of the ordinary.I run a business and have contracted with Sprint for up to five phones for the past five years. Since the original terms vary from the current offers to new customers, I must call in every month to correct their bill. Every month I go through the same hassle. At one point, after three months of calls, the mistake was over $2000. I had to report to the BBB for satisfaction. One would think Sprint would be more helpful as a result of a long term relationship.Of course, Sprint may not have manufactured the phone in question, but they sold it and should stand behind their products. If two years is about the life of a phone, the phone (without damage and abuse) should work for two years. The fact that two of the same brand phones did not function properly should alert Sprint to a possible problem with the manufacturing company.Think about this…the tires on your vehicle wear prematurely. You purchase a second set at a discount. These wear prematurely as well. Does one continue to purchase new tires from this company? Maybe the company is responsive to the customer’s problem and provides another type of tires. Maybe the company investigates and finds this is a trend with that line of tires and recalls the tires.Sprint needs to realize they are not the only company with a significant number of towers and economical service plans. Better training among employees and a renewed committment to customer service is necessary. Just look at the number of complaints registered at the BBB!

  5. Unfortunately, my issue lies with T-Mobile, who, up until recently, was a wonderful provider but now that I’m not able to go elsewhere until 2009, I’m doomed. Ah, well. I have no intentions whatsoever of renewing with them, though I’ve been with them five years or so. I trust you will have a good experience with them since, as I said, it wasn’t until recently that I was displeased.
    Cheers!

  6. Unfortunately, my issue lies with T-Mobile, who, up until recently, was a wonderful provider but now that I’m not able to go elsewhere until 2009, I’m doomed. Ah, well. I have no intentions whatsoever of renewing with them, though I’ve been with them five years or so. I trust you will have a good experience with them since, as I said, it wasn’t until recently that I was displeased.Cheers!

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