Johanna Rothman has nailed a credit card company with a stupid UI.
I liked it, because I agree that a core component of Web performance is transparent and seamless Web design. I particularly enjoyed this TakeAway:
Why do you care what browser your users use? The world is full of browsers.
That’s why we have Java. Accommodate all the browsers. Sure it means that you have to write code more carefully and test on many platforms. Is it worth losing any customers because your developers were too lazy to write good code?
I often ask myself the same question.