Follow the entire saga – The Gutter Helmet Category!
Yet Another UPDATE: Another unpleasant encounter with the “technicians” detailed here.
UPDATE (October 19, 2005): New update on my experience here.
UPDATE (October 6, 2005): More on this topic here.
The Canadian Consulate here in Marlborough, MA needed some new gutters. We decided that since the gutters are at least 30 feet off the ground, we would Install some that needed far less maintenance.
The Gutter Helmet system seemed to suit our needs. So we arranged to meet with the sales guy.
After that meeting, I should have gone with my gut feeling. Think high-pressure car salesman, and you will get the picture. We assume he was an aberration, and about a month ago we set the date for the installation.
We were having the Gutter Helmet team install both new gutters and the helmet system. Second mistake. According to what Samantha described, this team was definitely on the F-List (found out today that this installation team is “no longer with the company”). And they were far from professional in the way that they removed the old gutters and installed the new ones. I am still finding sharp metal pieces, screw, and old gutter hangers around the yard, including 7 or 8 gutter hangers conveniently disposed of in what is very obviously our leaf compost.
As well, we discovered that not all of the straps were installed correctly, the downspouts were not attached to the higher gutter sections. We called, and out came the inspector. This gentleman told Samantha that they have had issues with this installation team…and set up a ticket for them to come and repair their mistakes.
Next problem is that we have an in-ground drainage system to carry water away from the downspouts on the north side of the house and out to somewhere where it will not fill the swimming pool in the basement. It took a third trip for the installation team to put the downspouts into the special end caps we purchase to prevent other crap from getting in the system.
And then, yesterday, during a thunderstorm cloudburst, we notice that there is water dripping down between the gutter and the house. This is definitely sub-optimal. Another call in to the customer service centre, where Samantha is curtly told by the woman on the other end of the line (who, I learned in a later call, is actually the call centre manager!) that some house require flashing and that they don’t install it in order to try and reduce the cost of the project.
This cost us over $3,000. Flashing is $2/foot. Put the flashing on; damn the cost.
Oh, and since I mention the cost, did I mention that we received no rebate or credit for this. Likely Gutter Helmet’s response would be that they repaired their work at no charge to us. My response is that I know a lot of houses in my neighbourhood that need gutters
I know a great roofing company, a great electrician, an amazing mason, and a lousy gutter company.
These companies always give a rebate if you advertise their service with a lawn sign. Maybe I should put an anti-endorsement sign on my lawn. No slander…just clearly stating that I would share my experience with Gutter Helmet with anyone who is considering their service.
Technorati: Gutter Helmet, gutters, contractors, customer service
IceRocket: Gutter Helmet, gutters, contractors, customer service